Monday 6th of August, 13:00 BST</br>
24 Open UK Tickets this week. A couple of sites forgot to "In Progress" their tickets after starting work on them last week , I stepped in and interfered with them. No sign of any site's not being notified about their tickets this week.
UK</br>
https://ggus.eu/ws/ticket_info.php?ticket=80259 (14/4)</br>
Creation of the neurogrid.incf.org VO. WMS & LFC request ticket submitted (84408 below) (20/7). GGUS registration ticket submitted (84848) (6/8) Update-Jeremy asks if RAL LFC should be a central or a local lfc for the VO (see 84408) (6/8)
TIER 1</br>
https://ggus.eu/ws/ticket_info.php?ticket=84655 (30/7)</br>
SNO+ are having trouble using the RAL WMSs (WMSIi? WMSices?). The RAL team have been trying some config tweaks to hit the sweetspot for SNO+. One wms is working (1/8) and waiting for reply from Matt M to see if the other is working now. (3/8) Update-lcgwms appears to be working now for Sno+ (6/8)
https://ggus.eu/ws/ticket_info.php?ticket=84408 (20/7)</br>
Request to enable neurogrid on WMS & LFC, some delays due to holidays. Catalin asked if the LFC is to be "local or central", Jeremy replied that it should probably be central (needs double checking). No news on WMS, which is the priority. (31/7)
https://ggus.eu/ws/ticket_info.php?ticket=84492 (24/7)</br>
SNO+ Jobs were not being matched to their queue at RAL, seems to be a problem with jobs (submitted via Ganga to the WMS) matching against GlueHostMainMemoryVirtualSize (which was not set) rather than GlueHostMainMemoryRAMSize. GlueHostMainMemoryVirtualSize has been set for the queue in question now, Waiting for reply from SNO+ (27/7).
https://ggus.eu/ws/ticket_info.php?ticket=83927 (6/7)</br>
SNO+ attempting to get FTS to work for them. This ticket has been around the houses, before being set on on the RAL FTS (24/7). After a few tweaks much progress seems to have been made, hopefully things will work now, waiting for reply (26/7). Some additional advice on how to check transfers was given to SNO+ (1/8). Update -seems to be working for SNO+ now, ticket closed (6/8)
QMUL</br>
https://ggus.eu/ws/ticket_info.php?ticket=84793 (3/8)</br>
Hone were seeing job problems (originally thought to be one of their usual "in scheduled status for too long" tickets). Chris revealed that a problem with the batch system was actually the culprit. Jobs are flowing for hone again, looks like the ticket can be closed (6/8)
IC</br>
https://ggus.eu/ws/ticket_info.php?ticket=84760 (2/8)</br>
Hone were seeing jobs being cancelled on IC queues. I.C. suffered from power problems followed by the CE playing up. *Should* be fixed as of Friday, waiting for confirmation from hone (should be "Waiting for Reply really). (3/8)
BRUNEL</br>
https://ggus.eu/ws/ticket_info.php?ticket=84639 (30/7)</br>
Brunel's DPM is below the WLCG recommended level. Request from Brian for upgrade plans. (related to 68853). Raul has replied stating that the SE is small, with only a few TB of non-LHC data on it. He confirms that it will be upgraded before the deadline (I'm not sure which deadline that is though). (31/7)
DURHAM</br>
https://ggus.eu/ws/ticket_info.php?ticket=84123 (11/7)</br>
High atlas production failure rate. Mike offlined suspect nodes (19/7) but the UK cloud has set Durham to test mode (20/7). Power work went "badly" (smoking PDU badly) (1/8). PDU stabilisation working was to take place on the 2nd Aug, but no update from the site since (1/8).
The other Durham tickets can and should be put On Hold if infrastructure problems continue (progress requires power):</br>
https://ggus.eu/ws/ticket_info.php?ticket=83950 (7/7)</br>
lhcb cvmfs problems. First attempts at triage failed, and recent attempts by lhcb to confirm the problem fixed have been blocked by job submission problems (26/7).</br>
https://ggus.eu/ws/ticket_info.php?ticket=68859 (22/3/11)</br>
Brian's request for DPM upgrade plans. As of 19/1 still had disk servers to update. 30/7 Brian requested some more information.</br>
https://ggus.eu/ws/ticket_info.php?ticket=75488 (19/10/11)</br>
Compchem were seeing authentication problems at a number of sites, including Durham. On Hold (19/1). On 18/7 Mark M will poke Mike to see if the ticket can be closed.
GLASGOW</br>
https://ggus.eu/ws/ticket_info.php?ticket=83283 (14/6)</br>
lhcb cvmfs problems. Dave cited https://savannah.cern.ch/bugs/index.php?95420 & https://savannah.cern.ch/support/?129468 (18/6). Has there been any plans to try out the newer versions of cvmfs (or does the problem even still exist?). Jeremy set to Waiting for Reply (31/7).
SUSSEX</br>
https://ggus.eu/ws/ticket_info.php?ticket=81784 (1/5)</br>
It looks like this journey is nearing its end. Emyr has experienced the joy that only "all green" site nagios pages can bring. Congratulations! Next steps will be discussed in this week's meeting. (6/8)
SOLVED CASES</br>
https://ggus.eu/ws/ticket_info.php?ticket=84487</br>
SNO+ are having curl problems at Oxford (although the same command worked at QMUL). It seems that SNO+ require very up to date SL/RHEL "CA bundles" to get the latest DigiCert CA that SNO+ required. A mirror problem meant that this update was missed at Oxford. If everyone has the latest security updates installed (which we should do) then as Ewan pointed out this problem should never be seen again. But still worth noting.
https://ggus.eu/ws/ticket_info.php?ticket=83213</br>
Chris W ticketed ngs.ac.uk concerning the decommissioning of ce03.esc.qmul.ac.uk. After a long while they got back to Chris saying that there's "Nothing to do here". It appears that the ngs don't require to be notified in such a way if they're removed from a CE as long as the corresponding entries are removed from the Information System.
TICKETS FROM THE UK</br>
No exciting happenings on this front that I can see.
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