Difference between revisions of "Tier1 Operations Report 2019-07-24"

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| style="background-color: #b7f1ce; border-bottom: 1px solid silver; text-align: center; font-size: 1em; font-weight: bold; margin-top: 0; margin-bottom: 0; padding-top: 0.1em; padding-bottom: 0.1em;" | Review of Issues during the week 17th July2019 to the 24th July 2019.
 
| style="background-color: #b7f1ce; border-bottom: 1px solid silver; text-align: center; font-size: 1em; font-weight: bold; margin-top: 0; margin-bottom: 0; padding-top: 0.1em; padding-bottom: 0.1em;" | Review of Issues during the week 17th July2019 to the 24th July 2019.
 
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* All Tier-1 production systems and processes are currently operating optimally within known and recorded parameters as agreed by all primary stake holders.  (Read as "Business as Usual"!)
* All Tier-1 production systems and processes are currently operating optimally within known and recorded parameters as agreed by all primary take holders.  (Read as "Business as Usual"!)
+
 
+
 
<!-- ***********End Review of Issues during last week*********** ----->
 
<!-- ***********End Review of Issues during last week*********** ----->
 
<!-- *********************************************************** ----->
 
<!-- *********************************************************** ----->
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| style="background-color: #b7f1ce; border-bottom: 1px solid silver; text-align: center; font-size: 1em; font-weight: bold; margin-top: 0; margin-bottom: 0; padding-top: 0.1em; padding-bottom: 0.1em;" | GGUS Tickets Closed Last week
 
| style="background-color: #b7f1ce; border-bottom: 1px solid silver; text-align: center; font-size: 1em; font-weight: bold; margin-top: 0; margin-bottom: 0; padding-top: 0.1em; padding-bottom: 0.1em;" | GGUS Tickets Closed Last week
 
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{| border=1 align=center
 
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|- bgcolor="#7c8aaf"
 
|- bgcolor="#7c8aaf"
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! Scope
 
! Scope
 
|-
 
|-
| 142264
+
| 141990
 
| USER
 
| USER
 
| cms
 
| cms
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| urgent
 
| urgent
 
| NGI_UK
 
| NGI_UK
| solved
+
| closed
| 2019-07-16 09:51:00
+
| 2019-07-23 23:59:00
| Sam Test in warning at T1_UK_RAL
+
| Intermittent HC failures at T1_UK_RAL
 
| WLCG
 
| WLCG
 
|-
 
|-
| 142251
+
| 141968
| USER
+
| snoplus.snolab.ca
+
| RAL-LCG2
+
| urgent
+
| NGI_UK
+
| solved
+
| 2019-07-15 15:55:00
+
| Transfers to RAL (srm-snoplus.gridpp.rl.ac.uk) are failing
+
| EGI
+
|-
+
| 142241
+
| TEAM
+
| atlas
+
| RAL-LCG2
+
| less urgent
+
| NGI_UK
+
| solved
+
| 2019-07-16 18:36:00
+
| ATLAS-RAL-Frontier service degraded
+
| WLCG
+
|-
+
| 142155
+
 
| USER
 
| USER
 
| cms
 
| cms
 
| RAL-LCG2
 
| RAL-LCG2
| urgent
+
| very urgent
| NGI_UK
+
| solved
+
| 2019-07-11 14:15:00
+
| Transfers are failing from UK to KIPT
+
| WLCG
+
|-
+
| 142127
+
| TEAM
+
| lhcb
+
| RAL-LCG2
+
| urgent
+
| NGI_UK
+
| verified
+
| 2019-07-16 07:39:00
+
| 2 files cannot be staged
+
| WLCG
+
|-
+
| 141901
+
| USER
+
| cms
+
| RAL-LCG2
+
| urgent
+
 
| NGI_UK
 
| NGI_UK
 
| closed
 
| closed
| 2019-07-10 23:59:00
+
| 2019-07-18 23:59:00
| T1_UK_RAL SRM is timing out
+
| SAM (CE) and Hammer Cloud Failures at T1_UK_RAL
 
| WLCG
 
| WLCG
 
|-
 
|-
| 141838
+
| 139672
 
| USER
 
| USER
| cms
+
| other
 
| RAL-LCG2
 
| RAL-LCG2
 
| urgent
 
| urgent
 
| NGI_UK
 
| NGI_UK
 
| closed
 
| closed
| 2019-07-16 23:59:00
+
| 2019-07-23 23:59:00
| Transfers failing from CERN Tape to RAL Disk
+
| No LIGO pilots running at RAL
| WLCG
+
|-
+
| 141608
+
| USER
+
| snoplus.snolab.ca
+
| RAL-LCG2
+
| less urgent
+
| NGI_UK
+
| closed
+
| 2019-07-16 23:59:00
+
| Permissions on RAL SE
+
| EGI
+
|-
+
| 140870
+
| USER
+
| t2k.org
+
| RAL-LCG2
+
| less urgent
+
| NGI_UK
+
| verified
+
| 2019-07-12 15:01:00
+
| Files vanished from RAL tape?
+
 
| EGI
 
| EGI
 
|}
 
|}
 
 
 
<!-- **********************End Availability Report************************** ----->
 
<!-- **********************End Availability Report************************** ----->
 
<!-- *********************************************************************** ----->
 
<!-- *********************************************************************** ----->
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Availability Report
 
Availability Report
 
|}
 
|}
 
 
{| border=1 align=center
 
{| border=1 align=center
 
|- bgcolor="#7c8aaf"
 
|- bgcolor="#7c8aaf"
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! Comments
 
! Comments
 
|-
 
|-
| 2019-07-10
+
| 2019-07-17
 +
| 100
 
| 100
 
| 100
 
| 100
 
| 100
 
| 100
 
| 100
| 92
 
 
|  
 
|  
 
|-
 
|-
| 2019-07-11
+
| 2019-07-18
 
| 100
 
| 100
 
| 100
 
| 100
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|  
 
|  
 
|-
 
|-
| 2019-07-12
+
| 2019-07-19
 
| 100
 
| 100
 
| 100
 
| 100
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|  
 
|  
 
|-
 
|-
| 2019-07-13
+
| 2019-07-20
 
| 100
 
| 100
 
| 100
 
| 100
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|  
 
|  
 
|-
 
|-
| 2019-07-14
+
| 2019-07-21
 +
| 100
 
| 100
 
| 100
 
| 100
 
| 100
| 98
 
 
| 100
 
| 100
 
|  
 
|  
 
|-
 
|-
| 2019-07-15
+
| 2019-07-22
 +
| 100
 +
| 100
 
| 100
 
| 100
| 72
 
 
| 100
 
| 100
| 87
 
 
|  
 
|  
 
|-
 
|-
| 2019-07-16
+
| 2019-07-23
 +
| 100
 +
| 100
 +
| 100
 +
| 100
 +
|
 +
|-
 +
| 2019-07-24
 
| 100
 
| 100
 
| 100
 
| 100
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! Day !! Atlas HC !! CMS HC !! Comment
 
! Day !! Atlas HC !! CMS HC !! Comment
 
|-
 
|-
| 2019-06-10 || 92 || 93 ||  
+
| 2019-06-17 || 100 || 93 ||  
 
|-
 
|-
| 2019-06-11 || 83 || 89||  
+
| 2019-06-18 || 100 || N/A ||  
 
|-
 
|-
| 2019-06-12 || 100 || 96 ||  
+
| 2019-06-19 || 100 || 95 ||  
 
|-
 
|-
| 2019-06-13 || 100 || 100 ||  
+
| 2019-06-20 || 100 || 90 ||  
 
|-
 
|-
| 2019-06-14 || 100 || 84 ||  
+
| 2019-06-21 || 100 || 92 ||  
 
|-
 
|-
| 2019-07-15|| 100 || 100 ||  
+
| 2019-07-22|| 100 || N/A||  
 
|-
 
|-
| 2019-07-16 || 95 || 100 ||  
+
| 2019-07-23 || 100 || N/A ||  
 
|-
 
|-
 
|}  
 
|}  
 
 
 
 
 
Key: Atlas HC = Atlas HammerCloud (Queue RAL-LCG2_UCORE, Template 841); CMS HC = CMS HammerCloud
 
Key: Atlas HC = Atlas HammerCloud (Queue RAL-LCG2_UCORE, Template 841); CMS HC = CMS HammerCloud
 
<!-- **********************End Hammercloud Test Report************************** ----->
 
<!-- **********************End Hammercloud Test Report************************** ----->

Latest revision as of 11:54, 24 July 2019

RAL Tier1 Operations Report for 24th July 2019

Review of Issues during the week 17th July2019 to the 24th July 2019.
  • All Tier-1 production systems and processes are currently operating optimally within known and recorded parameters as agreed by all primary stake holders. (Read as "Business as Usual"!)
Current operational status and issues
Notable Changes made since the last meeting.
  • NTR
Entries in GOC DB starting since the last report.
Service ID Scheduled? Outage/At Risk Start End Duration Reason
- - - - - - - -
Declared in the GOC DB
Service ID Scheduled? Outage/At Risk Start End Duration Reason
- - - - - - - -
  • No ongoing downtime
Advanced warning for other interventions
The following items are being discussed and are still to be formally scheduled and announced.

Listing by category:

  • DNS servers will be rolled out within the Tier1 network.
Open GGUS Tickets
Ticket-ID Type VO Site Priority Responsible Unit Status Last Update Subject Scope
142350 TEAM lhcb RAL-LCG2 top priority NGI_UK in progress 2019-07-24 10:45:00 Proble accessing some LHCb files at RAL WLCG
142337 TEAM lhcb RAL-LCG2 very urgent NGI_UK in progress 2019-07-19 12:14:00 Pilots Failed at RAL-LCG2 WLCG
142203 TEAM atlas RAL-LCG2 urgent NGI_UK on hold 2019-07-19 07:58:00 RAL-LCG2_MCORE jobs failing WLCG
140447 USER dteam RAL-LCG2 less urgent NGI_UK on hold 2019-07-10 13:41:00 packet loss outbound from RAL-LCG2 over IPv6 EGI
140220 USER mice RAL-LCG2 less urgent NGI_UK waiting for reply 2019-07-17 15:52:00 mice LFC to DFC transition EGI
GGUS Tickets Closed Last week
Ticket-ID Type VO Site Priority Responsible Unit Status Last Update Subject Scope
141990 USER cms RAL-LCG2 urgent NGI_UK closed 2019-07-23 23:59:00 Intermittent HC failures at T1_UK_RAL WLCG
141968 USER cms RAL-LCG2 very urgent NGI_UK closed 2019-07-18 23:59:00 SAM (CE) and Hammer Cloud Failures at T1_UK_RAL WLCG
139672 USER other RAL-LCG2 urgent NGI_UK closed 2019-07-23 23:59:00 No LIGO pilots running at RAL EGI

Availability Report

Day Atlas CMS LHCB Alice Comments
2019-07-17 100 100 100 100
2019-07-18 100 100 100 100
2019-07-19 100 100 100 100
2019-07-20 100 100 100 100
2019-07-21 100 100 100 100
2019-07-22 100 100 100 100
2019-07-23 100 100 100 100
2019-07-24 100 100 100 100
Hammercloud Test Report
Target Availability for each site is 97.0%
Day Atlas HC CMS HC Comment
2019-06-17 100 93
2019-06-18 100 N/A
2019-06-19 100 95
2019-06-20 100 90
2019-06-21 100 92
2019-07-22 100 N/A
2019-07-23 100 N/A

Key: Atlas HC = Atlas HammerCloud (Queue RAL-LCG2_UCORE, Template 841); CMS HC = CMS HammerCloud

Notes from Meeting.