RAL Tier1 Incident 20170818 first Echo data loss
TITLE - include RAL-LCG2 in title
Put here a reasonable description of the event. Ensure you include which service etc. is affected.
Describe the type of impact. Include which services / VOs. How long they were impacted for and give the dates. If data loss ensure this is clearly flagged.
Timeline of the Incident
|Date & maybe time e.g. 20th July 09:00||Blah Team did something|
Put a reasonably detailed description of the incident here.
This section to include a breakdown of what happened. Include any related issues.
This is what we used to call future mitigation. Include specific points to be done. It is not necessary to use the table below, but may be easier to do so.
|Issue 1||Mitigation for issue 1.||Done yes/no|
|Issue 2||Mitigation for issue 2.||Done yes/no|
List any related issue and provide links if possible. If there are none then remove this section.
Reported by: Your Name at date/time
|Start Date||Date e.g. 20 July 2010|
|Impact||Select one of: >80%, >50%, >20%, <20%|
|Duration of Outage||Hours e.g. 3hours|
|Status||select one from Draft, Open, Understood, Closed|
|Root Cause||Select one from Unknown, Software Bug, Hardware, Configuration Error, Human Error, Network, User Load|