Past Ticket Bulletins 2018

Monday 29th January 2018, 15.30 GMT
43 Open UK Tickets this week.

New LHCB mountpoint tickets
LHCB have ticketed a bunch of sites to make sure that they have "/cvmfs/lhcb-condb.cern.ch" accessible on their WNs. It's a simple case of check and close, LHCB will do the verification their end afterwards.

BIRMINGHAM
132569 (19/12/17)
I'm not sure if some solid actions were planned out that week for this ticket, but it could do with an update. I think the decision was simply to remove the dirac supported VOs from the CREAM CE bdii? Assigned (should be a different status) (22/1)

BRUNEL
132876 (16/1)
I'm not sure what's going on in this CMS xroot ticket, but I'm wondering if the original issue either still exists or was not a Brunel problem after all. This ticket either can be closed, or perhaps put on hold whilst the related CERN ticket is sorted. In progress (23/1)

ECDF
132446 (11/12/17)
It looks like this ticket tracking dirac jobs having batch system problems can be closed after so tweaking in the argus servers. In progress (26/1)

Also I think the corresponding hyperk support ticket 132716 can be closed too.

RHUL
132715 (4/1)
It might well be that you're still in the middle of network maintenance, but a polite reminder of this hyperk support ticket. In progress (22/1)

TIER 1
132712 (4/1)
Still on the hyperk support ticket, this ticket was just waiting on the hyperk configs to get into quattor. Has that happened yet? In progress (23/1) Update - solved

132589 (21/12/17)
Raja has updated the ticket to sadly report that they are still seeing LHCB job deaths at RAL. In progress (29/1) A further update this morning from Vladimir asks to check on a bunch of jobs' statuses.

132708 (4/1)
Just for information, this is the ticket tracking the decommissioning of the RAL WMSses. In progress (18/1)

Monday 22nd January 2018, 15.00 GMT
54 Open UK Tickets this year.

Start with the good news - these tickets look like they can be closed:

BRISTOL
132880 (16/1)
It looks like transfers are working after the firewall fix. In progress (19/1) Solved, but CMS have hit Bristol with another xroot ticket: 132990

QMUL
132615 (26/12/17)
After changing the working directory LHCB jobs don't seem to be running out of space anymore, so the ticket can be closed. In progress (20/1)

TIER 1
132712 (4/1)
There seems to be positive news getting hyperK jobs working at the Tier 1, so maybe this ticket is sorted? In progress (22/1)

RALPP
132830 (12/1)
This complex CMS xroot ticket looks likely to be solved (in fact Chris might be closing the ticket as I type). In progress (19/1) Solved

Now onto the bad:

RHUL
132715 (4/1)
This ticket from Daniela about supporting the hyperK VO seems to have gone un-noticed. Can you please notice it? Assigned (4/1)

RALPP
132851 (15/1)
This CMS xroot ticket might be related to the one above, hence why it's not been tended to (indeed it might be able to be closed too). There's a request for some verbose output of an xrdcp from different CMS peeps, so the conversation is out of the site's hands for now. In progress (17/1)

QMUL
132713 (4/1)
Fixing hyperk jobs at QM on a couple of CEs. Dan had a kick of things a while back, how did that work out? In progress (4/1)

BIRMINGHAM
132569 (19/12)
Daniela spotted Dirac problems at Birmingham. Ultimately this is fallout from the Birmingham move to VAC, Daniela has suggested that Mark remove the VOs from the BDII to stop dirac sending jobs to an almost dead CE. Assigned (should be something else) (22/1)

MANCHESTER
132121 (28/11/17)
Any news or progress with this ticket to the VOMS service? There's been no updates with words in them from any site admins. In progress (1/12/17)

TIER 1
132589 (21/12/17)
LHCB pilots are still failing at the Tier 1 at Raja's last post, this ticket could do with an update from the Tier 1's side. In progress (10/1)

And the Ugly are a few tickets that need updates from the VOs:

MANCHESTER
132468 (14/12/17)
Alessandra updated this atlas transfer ticket with news that she has informed atlas of many lost files that were causing the errors. No news from anyone since. Perhaps someone from cloud support could update things? In progress (4/1)

IMPERIAL
132688 (3/1)
Daniela tried to poke Pheno over some lost files, but has had nothing but silence from them. Must have not been important files. Assigned (19/1)

132692 (3/1)
This LHCB ticket is in the same state as the Pheno one- waiting for someone from the VO to acknowledge the lost files. Assigned (3/1)

132683 (3/1)
The atlas equivalent of the previous two, Brian jumped on it when poked through another channel - so maybe these lines of communication aren't getting to where they should? In progress (22/1)

Extra extra...

Raul pointed out on tb-support this Brunel ticket 132876, which points to an IPv6 config issue and has been thrown back towards the T0 to fix things (132993).