Difference between revisions of "Past Ticket Bulletins 2017"

Revision as of 12:40, 30 January 2017

Monday 23rd January 2016, 15.30 GMT
21 Open UK Tickets this week

RALPP
126053 (19/1)
This one piqued my interest - CMS users in Florida are having trouble getting at files, seemingly due to their MTU settings - with their default of 9000 things timeout, with 1500 things work. Bristol transfers okay. Chris is investigating. In progress (20/1) Update- solved, the problem mysteriously fixed itself.

(also at RALPP is Biomed ticket 126065, which may have not been noticed yet). Update - in progress

OXFORD
125822 (5/1)
Oxford deletions not working. An observational question - is http working as expected on the Oxford nodes? I ask because when poking my nose around pointing my browser at the Oxford SE got me nothing. The file in question I could access using my dteam credentials (and xroot), so it still exists on disk. In progress (23/1)

121924 (2/6/16)
Perfsonar ticket - a polite reminder if you (or anyone else) would like help debugging perfsonar transfer problems with some independent "standard" iperf tests I'm happy to try to help out with them. On hold (5/12)

BIRMINGHAM
Good luck to Mark with his DPM headnode this week! Let us know if you need a hand.

AFS TICKETS (LIVERPOOL and GLASGOW, but mainly Glasgow)
Can you please throw in a soothing update to your AFS tickets when you have a few spare minutes:
124821 - GLASGOW
124819 - LIVERPOOL

SUSSEX SNOPLUS FILES
125503 (9/12/16)
And finally, no news is not good news on this Sno+ ticket for Sussex. It threatens to turn into a game of pass the buck, as the options available to the VO put the responsibility in three very different places. In progress (23/1) Update- Jeremy will look at the dns alias solution, which requires some certificate magic to be done.

TIER 1
124876
The ticket Daniela mentioned, regarding nagios tests for the echo instance. To quote Daniela "The requirement that machines in production should pass basic tests is really not that onerous."

Monday 16th January 2016, 15.00 GMT
21 Open Tickets this week

Bounced back to Bristol
125558 (13/12/16)
This ticket from Lukasz to CMS, concerning decommissioning a queue in the glidein factories, has been reassigned back to Bristol. Assigned (12/1) Update - solved by the site, the initial query sorted.

ANYONE SEEN SOMETHING LIKE THIS BEFORE?

DURHAM
125845 (6/1)
Durham are having intermittent, hard to explain nagios test failures on their arc CE - seeing a few failures a day. Fishing on the site's behalf, has anyone any suggestions about where to look? In progress (13/1) Update - Thanks to Kashif for his input.

GLASGOW
125867 (9/1)
Another piece of unasked for meddling by myself, Glasgow are seeing some greedy behaviour from cvmfs on some nodes running lhcb jobs - has anyone seen something similar? In progress (16/1)

AND FINALLY...

SUSSEX
125503 (9/12/16)
As seen on TB-SUPPORT, I stuck my 2-yen's worth in to this Sno+ ticket and got a little out of my depth. Either Sussex will need to alias their new SE to the old one or there will need to be some heavy LFC operations for Sno+ (either by them or the LFC admins). Thanks to Simon, Catalin and Henry for their input. In progress (16/1)

Monday 9th January 2017, 14.30 GMT
HAPPY NEW YEAR!

22 Open UK Tickets this year.

SUSSEX
124614 (24/10/16)
A availability/reliability ticket. The New Year is looking greener on the argo pages for Sussex, so hopefully there will be plain sailing until the alarm clears. On Hold (6/1)

125503 (9/12/16)
Snoplus file download failures. Doing a spot of investigation myself it looks like the Sno+ guys didn't convert their lfns when Sussex did an SE migration last year, I've informed them thusly. Waiting for reply (9/1)

122772 (11/7/16)
Webdav and xroot frontend ticket. Hopefully the new admin at Sussex will start wrangling this soon. On Hold (21/11/16)

RALPP
125815 (5/1)
A CMS ticket regarding space not being released after deletion. It is likely a dcache problem, but a similar issue was seen at Oxford for atlas (125822). Chris has asked for some problem surls. In progress (5/1)

125743 (27/12/16)
Another availability ticket - I had to dig deep into argo to convince myself tests were running but things are looking okay. On hold (6/1)

OXFORD
125822 (5/1)
Atlas deletion problems at Oxford - probably unrelated to the RALPP issue. There's mention of a similar issue seen at Liverpool, but no specifics- Kashif has asked for more information and supplied a dark data dump. In progress (9/1)

121924 (2/6/16)
Perfsonar throughput drop ticket. Suspected to be a problem with just the perfsonar tests, it likely warrants a spot of further investigation - perhaps someone with a "regular" iperf endpoint could help? On hold (5/12/16)

BIRMINGHAM
122771 (11/7/16)
xroot/webdav ticket from atlas. Mark finished off 2016 with some good progress - looks like permission issues to my eyes. On Hold (22/12/16)

GLASGOW
125867 (9/1)
lhcb seeing cvmfs problems on some Glasgow nodes. Gareth has his prodding stick out and removed the nodes from production just to be safe. In progress (9/1)

124821 (3/11)
AFS ticket. Not very exciting. On hold (16/11/16)

124052 (25/9)
LHCB arc job number publishing ticket. I believe tackling this is on the to-do list. On hold (26/9/16)

DURHAM
125845 (6/1)
ROD arc ce test ticket - I think this snuck by the Durham admins, understandable on the first Friday of the year. Assigned (6/1)

SHEFFIELD
125853 (6/1)
Apel publishing ROD ticket. Elena has fixed things, but it will take some time to trickle through. This ticket will want on holding until then I reckon. Waiting for reply (9/1) Update - solved, tests all green now.

MANCHESTER
125664 (20/12)
This is a ticket to Andrew with his VAC dev hat on, asking for a way to keep VAC and dirac versions in sync. Some good discussion going on. In progress (6/1)

LIVERPOOL
124819 (3/11/16)
Another AFS ticket - John provided an update before on holding it. On hold (16/12/16)

RHUL
125855 (6/1)
Biomed have asked if they're being purposely excluded from accessing ce3. I'm not sure if Raul is back yet, the ticket could do with some fielding. Assigned (6/1/17) Update - solved, biomed enabled on the queues.

QMUL
125627 (19/12/16)
Atlas noticing problems on a test SE at QM, which Dan was trying out a UMD4 install on. On hold (19/12)

TIER 1
125856 (6/1)
LHCB file access ticket, this has been investigated and the Tier 1 team have come back with a few questions. Waiting for reply (9/1)

125157 (24/11/16)
Creation of extras-fp7.eu cvmfs repo - chugging along nicely in spite of the holidays, with most stratum-1 replications in place. In progress (3/1)

124876 (7/11/16)
Ticket following getting nagios tests working for the RAL echo instance. Alastair provided a summary to the issue to start the new year off with with a reference to ticket 125026. On Hold (1/1)

125480 (9/12/16)
Physical/logical core publishing mismatch. After some discussion the ticket was held for the holidays. On Hold (21/12/16)

117683 (18/11/15)
Glue 2 publishing for Castor - Jens and Rob hopefully had a chance to have a bit of a bash at this before Christmas. Hope that went well! On hold (7/12/16)