Difference between revisions of "Past Ticket Bulletins 2015"

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'''Monday 19th January 2015, 14.30 GMT'''<br />
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23 Open UK Tickets this week.
  
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'''TIER 1'''<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=108944 108944](1/10/14)<br />
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CMS seeing AAA test failures at RAL. The tests have been restarted recently and now seem to be having some suspicious looking authentication failures. In Progress (13/1)
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'''SHEFFIELD'''<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=111162 111162](14/1)<br />
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Atlas complaining about httpd doors not working on Sheffield's SE. After schooling the submitter in how to submit more useful information Elena is working on it. I bring this up as in the last few days I've had quite a few of my pool nodes have their httpd daemons crash on them (they're up to date, but still SL5), which may or may not be related. In Progress (19/1)
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'''ECDF'''<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=111118 111118](12/1)<br />
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ECDF "low availability" ticket after a few days of argus trouble, which Wahid fixed. Now the ticket will languish for a few weeks as the alarm clears. Daniela has reminded us of her ticket against these fairly silly alarms: https://ggus.eu/?mode=ticket_info&ticket_id=107689 . In the mean time this ticket could do with being put On Hold whilst the alarm clears. In progress (19/1)
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'''100IT'''<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=108356 108356](10/9/2014)<br />
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Setting up VMCatcher at 100IT. After some troubles things seem to have be looking up, although there are still some questions that the 100IT chaps have for the configurations and what they should be using that aren't getting answers. I set the ticket to "Waiting for Reply" hoping that this will help get those in the know's attention. Waiting for reply (15/1)
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'''Perfsonar Tickets'''<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=110389 110389](Sussex)<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=110382 110382](TIER 1)<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=108273 108273](Durham)<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=100566 100566](Lancaster)<br />
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[https://ggus.eu/?mode=ticket_info&ticket_id=110365 110365](Bristol)<br />
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Everyone seems to have updated their perfsonar hosts, so we're all good on that front, but a number of sites are either having trouble with their reinstalled hosts, or are having problems that they had pre-reinstall still haunt them. I'm afraid I have no suggestions of what to do about the growing number of these tickets though!

Revision as of 13:40, 26 January 2015

Monday 19th January 2015, 14.30 GMT
23 Open UK Tickets this week.

TIER 1
108944(1/10/14)
CMS seeing AAA test failures at RAL. The tests have been restarted recently and now seem to be having some suspicious looking authentication failures. In Progress (13/1)

SHEFFIELD
111162(14/1)
Atlas complaining about httpd doors not working on Sheffield's SE. After schooling the submitter in how to submit more useful information Elena is working on it. I bring this up as in the last few days I've had quite a few of my pool nodes have their httpd daemons crash on them (they're up to date, but still SL5), which may or may not be related. In Progress (19/1)

ECDF
111118(12/1)
ECDF "low availability" ticket after a few days of argus trouble, which Wahid fixed. Now the ticket will languish for a few weeks as the alarm clears. Daniela has reminded us of her ticket against these fairly silly alarms: https://ggus.eu/?mode=ticket_info&ticket_id=107689 . In the mean time this ticket could do with being put On Hold whilst the alarm clears. In progress (19/1)

100IT
108356(10/9/2014)
Setting up VMCatcher at 100IT. After some troubles things seem to have be looking up, although there are still some questions that the 100IT chaps have for the configurations and what they should be using that aren't getting answers. I set the ticket to "Waiting for Reply" hoping that this will help get those in the know's attention. Waiting for reply (15/1)

Perfsonar Tickets
110389(Sussex)
110382(TIER 1)
108273(Durham)
100566(Lancaster)
110365(Bristol)
Everyone seems to have updated their perfsonar hosts, so we're all good on that front, but a number of sites are either having trouble with their reinstalled hosts, or are having problems that they had pre-reinstall still haunt them. I'm afraid I have no suggestions of what to do about the growing number of these tickets though!