Difference between revisions of "Past Ticket Bulletins"
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| + | '''Monday 21st January 2019, 16.30 GMT'''<br /> | ||
| + | 39 Open UK Tickets this week. | ||
| + | |||
| + | First a look at a few regular tickets: | ||
| + | |||
| + | '''TIER 1'''<br /> | ||
| + | [https://ggus.eu/?mode=ticket_info&ticket_id=138665 138665] (4/12/18)<br /> | ||
| + | This MICE LFC ticket that was mentioned last week still could do with some attention, it still hasn't been updated since last year. It looks like a connection issue (and a bit of an odd one at that). In Progress (12/12/18) | ||
| + | |||
| + | '''RALPP'''<br /> | ||
| + | [https://ggus.eu/?mode=ticket_info&ticket_id=139222 139222] (18/1)<br /> | ||
| + | A ROD ticket for webdav test failures. Chris has asked where to get some help with figuring out the error code seen when the test fails - the test description link in the ticket appears to be broken. In progress (21/1) | ||
| + | |||
| + | '''QMUL'''<br /> | ||
| + | [https://ggus.eu/?mode=ticket_info&ticket_id=139097 139097] (7/1)<br /> | ||
| + | Any luck fixing these LHCB data transfer failures? In progress (8/1) | ||
| + | |||
| + | '''THE IPv6 TICKETS'''<br /> | ||
| + | '''OXFORD:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131615 131615]<br /> | ||
| + | Kashif provided a comprehensive update at the start of the month - it looks like some progress is soon going being made, although it looks like it will be a slow process due to the low priority of IPv6 with the Oxford networking people. On Hold (7/1) | ||
| + | |||
| + | '''BRISTOL:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131613 131613]<br /> | ||
| + | Things are looking positive at Bristol, just waiting on some holes in the site firewall for the perfsonar boxen. Any luck with that? In progress (21/12) | ||
| + | |||
| + | '''BIRMINGHAM:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131612 131612]<br /> | ||
| + | More positive news, the new central infrastructure is in place and so hopefully Mark can have a go at dual-stacking soon (I assume after he's killed off his DPM). On Hold (24/12/18) | ||
| + | |||
| + | '''GLASGOW:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131611 131611]<br /> | ||
| + | Sadly not so positive an update from Glasgow - Gareth explained how their perfsonar revealed v6 traffic issues when it was dual-stacked (which is its job), so they're waiting on this getting fixed. Luckily the usual sticking point of v6 reverse DNS isn't an issue. In progress (4/12) | ||
| + | |||
| + | '''ECDF:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131610 131610]<br /> | ||
| + | Rob explained in the last update how the physical migration of the site *didn't* break the v6 connectivity of the perfsonar and test DPM (yey!). Dualstacking the production storage was predicted to start around nowish (give or take a month I assume). Any recent news? Now worries if there's not though. In Progress (4/12/18) | ||
| + | |||
| + | '''DURHAM:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131609 131609]<br /> | ||
| + | Adam forwarded Duncan's information about the JISC Secondary DNS service to the Durham networking team - v6 packets can otherwise flow (just no DNS!). Any word back from them? On Hold (4/12) | ||
| + | |||
| + | '''SHEFFIELD:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131608 131608]<br /> | ||
| + | There was hope that the perfsonar box could be dualstacked in November, but I assume the usual end of the year rush happened. Any luck dual-stacking it this year? An update for this ticket would be great. In progress (30/10/18) | ||
| + | |||
| + | '''MANCHESTER:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131607 131607]<br /> | ||
| + | Manchester got a shiny new IPv6 range towards the end of last year. Any luck dual-stacking your storage yet? Any timeframe for doing so if you haven't got round to it yet? In progress (3/12/18) | ||
| + | |||
| + | '''LIVERPOOL:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131606 131606]<br /> | ||
| + | John gave a nice chunky update last month - the site stands ready to dualstack their storage, but just waiting on getting the WAN routing fixed (hopefully sometime soonish). But at least their perfsonar is happily v6'd. In Progress (5/12/18) | ||
| + | |||
| + | '''RHUL:''' [https://ggus.eu/?mode=ticket_info&ticket_id=131603 131603]<br /> | ||
| + | At last check RHUL were waiting on v6 DNS before they could proceed. Simon reported that RHUL were looking at outsourcing this service to JANET, but no word on if/how well that's going/gone. Any news? An update would be appreciated. In progress (29/10) | ||
| + | |||
'''Monday 14th January 2019, 14.30 GMT'''<br /> | '''Monday 14th January 2019, 14.30 GMT'''<br /> | ||
Revision as of 14:54, 28 January 2019
Monday 21st January 2019, 16.30 GMT
39 Open UK Tickets this week.
First a look at a few regular tickets:
TIER 1
138665 (4/12/18)
This MICE LFC ticket that was mentioned last week still could do with some attention, it still hasn't been updated since last year. It looks like a connection issue (and a bit of an odd one at that). In Progress (12/12/18)
RALPP
139222 (18/1)
A ROD ticket for webdav test failures. Chris has asked where to get some help with figuring out the error code seen when the test fails - the test description link in the ticket appears to be broken. In progress (21/1)
QMUL
139097 (7/1)
Any luck fixing these LHCB data transfer failures? In progress (8/1)
THE IPv6 TICKETS
OXFORD: 131615
Kashif provided a comprehensive update at the start of the month - it looks like some progress is soon going being made, although it looks like it will be a slow process due to the low priority of IPv6 with the Oxford networking people. On Hold (7/1)
BRISTOL: 131613
Things are looking positive at Bristol, just waiting on some holes in the site firewall for the perfsonar boxen. Any luck with that? In progress (21/12)
BIRMINGHAM: 131612
More positive news, the new central infrastructure is in place and so hopefully Mark can have a go at dual-stacking soon (I assume after he's killed off his DPM). On Hold (24/12/18)
GLASGOW: 131611
Sadly not so positive an update from Glasgow - Gareth explained how their perfsonar revealed v6 traffic issues when it was dual-stacked (which is its job), so they're waiting on this getting fixed. Luckily the usual sticking point of v6 reverse DNS isn't an issue. In progress (4/12)
ECDF: 131610
Rob explained in the last update how the physical migration of the site *didn't* break the v6 connectivity of the perfsonar and test DPM (yey!). Dualstacking the production storage was predicted to start around nowish (give or take a month I assume). Any recent news? Now worries if there's not though. In Progress (4/12/18)
DURHAM: 131609
Adam forwarded Duncan's information about the JISC Secondary DNS service to the Durham networking team - v6 packets can otherwise flow (just no DNS!). Any word back from them? On Hold (4/12)
SHEFFIELD: 131608
There was hope that the perfsonar box could be dualstacked in November, but I assume the usual end of the year rush happened. Any luck dual-stacking it this year? An update for this ticket would be great. In progress (30/10/18)
MANCHESTER: 131607
Manchester got a shiny new IPv6 range towards the end of last year. Any luck dual-stacking your storage yet? Any timeframe for doing so if you haven't got round to it yet? In progress (3/12/18)
LIVERPOOL: 131606
John gave a nice chunky update last month - the site stands ready to dualstack their storage, but just waiting on getting the WAN routing fixed (hopefully sometime soonish). But at least their perfsonar is happily v6'd. In Progress (5/12/18)
RHUL: 131603
At last check RHUL were waiting on v6 DNS before they could proceed. Simon reported that RHUL were looking at outsourcing this service to JANET, but no word on if/how well that's going/gone. Any news? An update would be appreciated. In progress (29/10)
Monday 14th January 2019, 14.30 GMT
40 Open UK Tickets this week.
T2K DFC Migration on DPMs
Liverpool: 138648
Oxford: 138647
Sheffield: 138649
Lancaster: 138365
A quick summing up of these tickets- to provide the information T2K need (namely adler32 checksums for files that don't already have them) it appears your DPM needs to be DOME'd. At Lancaster seem to be having the most luck with this so far so please feel free to prod me about it.
v6-looking transfer problems
Liverpool (lhcb): 138943 (19/12)
RALPP: (atlas): 139127 (10/11)
Whilst for different VOs there's a common theme to both of these tickets - it looks like the failing transfers are trying to use IPv6. Any thoughts? Update - both tickets have been looked at further, the Liverpool ticket was a firewall issue and should be fixed. Chris has looked into the RALPP errors and is a little confused as there don't seem to be any v6 routing problems but there are too many v6 transfer failures.
Bristol LHCB Ticket
138402 (21/11/18)
Are the issues described in this ticket still happening? That might be a question for the VO rather then the site. (6/12/18)
Last Year's Tier 1 Tickets:
138665 (LFC access issues)
138500 (CMS transfer failures)
138361 (T2K DFC migration)
A quick note that none of these tickets have had an update from the site yet this year to indicate that they've been picked up again after the Holiday break.
Extra Extra 139152 - This Sheffield LHCB ticket from the weekend seems to have been missed, it looks like there might be a black hole node gobbling up LHCB jobs.
Monday 14th January 2019, 14.30 GMT
40 Open UK Tickets this week.
T2K DFC Migration on DPMs
Liverpool: 138648
Oxford: 138647
Sheffield: 138649
Lancaster: 138365
A quick summing up of these tickets- to provide the information T2K need (namely adler32 checksums for files that don't already have them) it appears your DPM needs to be DOME'd. At Lancaster seem to be having the most luck with this so far so please feel free to prod me about it.
v6-looking transfer problems
Liverpool (lhcb): 138943 (19/12)
RALPP: (atlas): 139127 (10/11)
Whilst for different VOs there's a common theme to both of these tickets - it looks like the failing transfers are trying to use IPv6. Any thoughts? Update - both tickets have been looked at further, the Liverpool ticket was a firewall issue and should be fixed. Chris has looked into the RALPP errors and is a little confused as there don't seem to be any v6 routing problems but there are too many v6 transfer failures.
Bristol LHCB Ticket
138402 (21/11/18)
Are the issues described in this ticket still happening? That might be a question for the VO rather then the site. (6/12/18)
Last Year's Tier 1 Tickets:
138665 (LFC access issues)
138500 (CMS transfer failures)
138361 (T2K DFC migration)
A quick note that none of these tickets have had an update from the site yet this year to indicate that they've been picked up again after the Holiday break.
Extra Extra 139152 - This Sheffield LHCB ticket from the weekend seems to have been missed, it looks like there might be a black hole node gobbling up LHCB jobs.
