Difference between revisions of "Tier1 Operations Report 2018-09-24"
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| style="background-color: #b7f1ce; border-bottom: 1px solid silver; text-align: center; font-size: 1em; font-weight: bold; margin-top: 0; margin-bottom: 0; padding-top: 0.1em; padding-bottom: 0.1em;" | Review of Issues during the week 17th August to the 24th September 2018. | | style="background-color: #b7f1ce; border-bottom: 1px solid silver; text-align: center; font-size: 1em; font-weight: bold; margin-top: 0; margin-bottom: 0; padding-top: 0.1em; padding-bottom: 0.1em;" | Review of Issues during the week 17th August to the 24th September 2018. | ||
|} | |} | ||
− | * | + | * Tier-1 have spent the last week in the process of trying to resolve the on-going LFC issues. |
− | * | + | * Our current understanding of the problem is that we have a corrupted LFC database. More correctly we believe a value (or values), within that database is causing an issue. We don't often see metadata showing a file-size of 18446744073709394047 bytes (yes, we think that's a yottabyte or two), and feel this may be causing some issues! |
− | + | * We have restored back to a version of the database that works with gfal-copy (i.e. doesn't throw the error people were encountering) and are now working out what's missing and corrupted between the latest working and rolled back version of the database. | |
+ | * This issue was successfully resolve with the removal of the GOCDB unscheduled down-time at 12:00BST 24/9/18. | ||
+ | * A number of associated LFC tickets are also being worked on in parallel. | ||
<!-- ***********End Review of Issues during last week*********** -----> | <!-- ***********End Review of Issues during last week*********** -----> | ||
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|- | |- | ||
| gdss747 | | gdss747 | ||
+ | | Atlas | ||
+ | | atlasStripInput | ||
+ | | d1t0 | ||
+ | | Currently in intervention. | ||
+ | |- | ||
+ | | gdss753 | ||
| Atlas | | Atlas | ||
| atlasStripInput | | atlasStripInput | ||
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! Reason | ! Reason | ||
|- | |- | ||
+ | | LFC | ||
+ | | 26064 | ||
+ | | No | ||
+ | | Outage | ||
+ | | 20-Sep-18 17:00:00 | ||
+ | | 24-Sep-18 11:00:02 | ||
| - | | - | ||
− | | - | + | | investigating problems with the LFC - possibly in the back end database. |
− | + | ||
− | + | ||
− | + | ||
− | + | ||
− | + | ||
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|} | |} | ||
<!-- **********************End GOC DB Entries************************** -----> | <!-- **********************End GOC DB Entries************************** -----> | ||
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! Subject | ! Subject | ||
! Scope | ! Scope | ||
+ | |- | ||
+ | | style="background-color: green;" | 137398 | ||
+ | | cms | ||
+ | | in progress | ||
+ | | urgent | ||
+ | | 26/09/2018 | ||
+ | | 26/09/2018 | ||
+ | | CMS_Data Transfers | ||
+ | | Transfers failing from SPRACE to RAL - No data available | ||
+ | | WLCG | ||
+ | |- | ||
+ | | style="background-color: green;" | 137391 | ||
+ | | atlas | ||
+ | | in progress | ||
+ | | urgent | ||
+ | | 25/09/2018 | ||
+ | | 26/09/2018 | ||
+ | | Network problem | ||
+ | | UK RAL-LCG2 transfer errors with Communication error on send | ||
+ | | WLCG | ||
|- | |- | ||
| style="background-color: green;" | 137254 | | style="background-color: green;" | 137254 | ||
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| less urgent | | less urgent | ||
| 18/09/2018 | | 18/09/2018 | ||
− | | | + | | 25/09/2018 |
| Operations | | Operations | ||
| [Rod Dashboard] Issue detected : ch.cern.LFC-Write-ops@lfc.gridpp.rl.ac.uk | | [Rod Dashboard] Issue detected : ch.cern.LFC-Write-ops@lfc.gridpp.rl.ac.uk | ||
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| urgent | | urgent | ||
| 12/09/2018 | | 12/09/2018 | ||
− | | | + | | 25/09/2018 |
| Data Management - generic | | Data Management - generic | ||
| LFC entry has file size 0, preventsw registering of additional replicas | | LFC entry has file size 0, preventsw registering of additional replicas | ||
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| EGI | | EGI | ||
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| very urgent | | very urgent | ||
| 23/08/2018 | | 23/08/2018 | ||
− | | | + | | 25/09/2018 |
| Other | | Other | ||
| Cannot upload files to LFN from Storage node | | Cannot upload files to LFN from Storage node | ||
| EGI | | EGI | ||
|- | |- | ||
− | | style="background-color: | + | | style="background-color: red;" | 136701 |
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| lhcb | | lhcb | ||
| waiting for reply | | waiting for reply | ||
| very urgent | | very urgent | ||
| 14/08/2018 | | 14/08/2018 | ||
− | | | + | | 26/09/2018 |
| File Transfer | | File Transfer | ||
| background of transfer errors | | background of transfer errors | ||
| WLCG | | WLCG | ||
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| style="background-color: red;" | 136199 | | style="background-color: red;" | 136199 | ||
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| WLCG | | WLCG | ||
|- | |- | ||
− | | style="background-color: | + | | style="background-color: orange;" | 124876 |
| ops | | ops | ||
| in progress | | in progress | ||
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! Scope | ! Scope | ||
|- | |- | ||
− | | | + | | 137294 |
− | | | + | | snoplus.snolab.ca |
| solved | | solved | ||
− | | | + | | very urgent |
− | | | + | | 20/09/2018 |
− | | | + | | 21/09/2018 |
− | | | + | | File Access |
− | | | + | | No copy on tape error on Castor at RAL |
| EGI | | EGI | ||
|- | |- | ||
− | | | + | | 137267 |
− | | | + | | atlas |
| solved | | solved | ||
| urgent | | urgent | ||
− | | | + | | 19/09/2018 |
− | | | + | | 19/09/2018 |
− | | | + | | Other |
− | | RAL | + | | RAL-LCG2 transfer fail with "Communication error on send" |
+ | | WLCG | ||
+ | |- | ||
+ | | 137151 | ||
+ | | t2k.org | ||
+ | | solved | ||
+ | | urgent | ||
+ | | 12/09/2018 | ||
+ | | 24/09/2018 | ||
+ | | File Transfer | ||
+ | | Cannot upload files to grid an register replica | ||
| EGI | | EGI | ||
|- | |- | ||
− | | | + | | 137136 |
− | | | + | | lhcb |
| verified | | verified | ||
− | | | + | | very urgent |
− | + | ||
| 12/09/2018 | | 12/09/2018 | ||
− | | | + | | 18/09/2018 |
− | | | + | | File Access |
− | | | + | | Data transfers problem at RAL-LCG2 |
+ | | WLCG | ||
|- | |- | ||
− | | | + | | 137047 |
− | | | + | | t2k.org |
− | | | + | | solved |
| less urgent | | less urgent | ||
− | | | + | | 06/09/2018 |
− | | | + | | 20/09/2018 |
− | | | + | | File Access |
− | | | + | | Connection to RAL tape storage fails |
| EGI | | EGI | ||
|- | |- | ||
− | | | + | | 136967 |
| cms | | cms | ||
| closed | | closed | ||
| urgent | | urgent | ||
− | | | + | | 31/08/2018 |
− | | | + | | 18/09/2018 |
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| CMS_Data Transfers | | CMS_Data Transfers | ||
− | | RAL | + | | Phedex transfers failing from RAL to FNAL |
| WLCG | | WLCG | ||
|- | |- | ||
− | | | + | | 136942 |
− | | | + | | t2k.org |
| closed | | closed | ||
− | | urgent | + | | less urgent |
− | | | + | | 29/08/2018 |
− | | | + | | 20/09/2018 |
− | | | + | | File Transfer |
− | | | + | | Copying ONLINE_AND_NEARLINE files from RAL tape storage times out |
− | | | + | | EGI |
− | | | + | |- |
− | <!-- **********************End Availability Report************************** -----> | + | | 136884 |
+ | | t2k.org | ||
+ | | solved | ||
+ | | top priority | ||
+ | | 27/08/2018 | ||
+ | | 24/09/2018 | ||
+ | | Data Management - generic | ||
+ | | lcg-cr not working for t2k vo | ||
+ | | EGI | ||
+ | |}<!-- **********************End Availability Report************************** -----> | ||
<!-- *********************************************************************** -----> | <!-- *********************************************************************** -----> | ||
<!-- **********************End GGUS Tickets************************** -----> | <!-- **********************End GGUS Tickets************************** -----> | ||
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Latest revision as of 10:02, 26 September 2018
RAL Tier1 Operations Report for 24th September 2018
Review of Issues during the week 17th August to the 24th September 2018. |
- Tier-1 have spent the last week in the process of trying to resolve the on-going LFC issues.
- Our current understanding of the problem is that we have a corrupted LFC database. More correctly we believe a value (or values), within that database is causing an issue. We don't often see metadata showing a file-size of 18446744073709394047 bytes (yes, we think that's a yottabyte or two), and feel this may be causing some issues!
- We have restored back to a version of the database that works with gfal-copy (i.e. doesn't throw the error people were encountering) and are now working out what's missing and corrupted between the latest working and rolled back version of the database.
- This issue was successfully resolve with the removal of the GOCDB unscheduled down-time at 12:00BST 24/9/18.
- A number of associated LFC tickets are also being worked on in parallel.
Current operational status and issues |
- Tier-1 encountered another IPv6 issue 17/9/18 - 23:00), however Digital Solutions were able to resolve this issue within 2 hours
Resolved Castor Disk Server Issues |
Machine | VO | DiskPool | dxtx | Comments |
---|---|---|---|---|
- | - | - | - | - |
Ongoing Castor Disk Server Issues |
Machine | VO | DiskPool | dxtx | Comments |
---|---|---|---|---|
gdss747 | Atlas | atlasStripInput | d1t0 | Currently in intervention. |
gdss753 | Atlas | atlasStripInput | d1t0 | Currently in intervention. |
Limits on concurrent batch system jobs. |
- GROUP_CMS_LIMIT = 4000
- GROUP_ATLAS_LIMIT = 8000
Notable Changes made since the last meeting. |
- None.
Entries in GOC DB starting since the last report. |
Service | ID | Scheduled? | Outage/At Risk | Start | End | Duration | Reason |
---|---|---|---|---|---|---|---|
LFC | 26064 | No | Outage | 20-Sep-18 17:00:00 | 24-Sep-18 11:00:02 | - | investigating problems with the LFC - possibly in the back end database. |
Declared in the GOC DB |
Service | ID | Scheduled? | Outage/At Risk | Start | End | Duration | Reason |
---|---|---|---|---|---|---|---|
- | - | - | - | - | - | - | - |
- No ongoing downtime
- No downtime scheduled in the GOCDB for next 2 weeks
Advanced warning for other interventions |
The following items are being discussed and are still to be formally scheduled and announced. |
Listing by category:
- Castor:
- Update systems to use SL7 and configured by Quattor/Aquilon. (Tape servers done)
- Move to generic Castor headnodes.
- Internal
- DNS servers will be rolled out within the Tier1 network.
Open
GGUS Tickets (Snapshot taken during morning of the meeting). |
Request id | Affected vo | Status | Priority | Date of creation | Last update | Type of problem | Subject | Scope |
---|---|---|---|---|---|---|---|---|
137398 | cms | in progress | urgent | 26/09/2018 | 26/09/2018 | CMS_Data Transfers | Transfers failing from SPRACE to RAL - No data available | WLCG |
137391 | atlas | in progress | urgent | 25/09/2018 | 26/09/2018 | Network problem | UK RAL-LCG2 transfer errors with Communication error on send | WLCG |
137254 | ops | in progress | less urgent | 18/09/2018 | 25/09/2018 | Operations | [Rod Dashboard] Issue detected : ch.cern.LFC-Write-ops@lfc.gridpp.rl.ac.uk | EGI |
137195 | ops | in progress | less urgent | 14/09/2018 | 24/09/2018 | Operations | [Rod Dashboard] Issues detected at RAL-LCG2 | EGI |
137153 | t2k.org | in progress | urgent | 12/09/2018 | 25/09/2018 | Data Management - generic | LFC entry has file size 0, preventsw registering of additional replicas | EGI |
136840 | snoplus.snolab.ca | in progress | very urgent | 23/08/2018 | 25/09/2018 | Other | Cannot upload files to LFN from Storage node | EGI |
136701 | lhcb | waiting for reply | very urgent | 14/08/2018 | 26/09/2018 | File Transfer | background of transfer errors | WLCG |
136199 | lhcb | in progress | very urgent | 18/07/2018 | 07/08/2018 | File Transfer | Lots of submitted transfers on RAL FTS | WLCG |
136028 | cms | in progress | top priority | 10/07/2018 | 21/09/2018 | CMS_AAA WAN Access | Issues reading files at T1_UK_RAL_Disk | WLCG |
124876 | ops | in progress | less urgent | 07/11/2016 | 23/07/2018 | Operations | [Rod Dashboard] Issue detected : hr.srce.GridFTP-Transfer-ops@gridftp.echo.stfc.ac.uk | EGI |
GGUS Tickets Closed Last week |
Request id | Affected vo | Status | Priority | Date of creation | Last update | Type of problem | Subject | Scope |
---|---|---|---|---|---|---|---|---|
137294 | snoplus.snolab.ca | solved | very urgent | 20/09/2018 | 21/09/2018 | File Access | No copy on tape error on Castor at RAL | EGI |
137267 | atlas | solved | urgent | 19/09/2018 | 19/09/2018 | Other | RAL-LCG2 transfer fail with "Communication error on send" | WLCG |
137151 | t2k.org | solved | urgent | 12/09/2018 | 24/09/2018 | File Transfer | Cannot upload files to grid an register replica | EGI |
137136 | lhcb | verified | very urgent | 12/09/2018 | 18/09/2018 | File Access | Data transfers problem at RAL-LCG2 | WLCG |
137047 | t2k.org | solved | less urgent | 06/09/2018 | 20/09/2018 | File Access | Connection to RAL tape storage fails | EGI |
136967 | cms | closed | urgent | 31/08/2018 | 18/09/2018 | CMS_Data Transfers | Phedex transfers failing from RAL to FNAL | WLCG |
136942 | t2k.org | closed | less urgent | 29/08/2018 | 20/09/2018 | File Transfer | Copying ONLINE_AND_NEARLINE files from RAL tape storage times out | EGI |
136884 | t2k.org | solved | top priority | 27/08/2018 | 24/09/2018 | Data Management - generic | lcg-cr not working for t2k vo | EGI |
Availability Report |
Day | Atlas | Atlas-Echo | CMS | LHCB | Alice | OPS | Comments |
---|---|---|---|---|---|---|---|
2018-09-17 | 100 | 100 | 96 | 100 | 100 | 100 | |
2018-09-18 | 100 | 100 | 100 | 100 | 100 | 100 | |
2018-09-19 | 100 | 100 | 100 | 100 | 100 | 100 | |
2018-09-20 | 100 | 100 | 100 | 100 | 100 | 100 | |
2018-09-21 | 100 | 100 | 97 | 100 | 100 | 100 | |
2018-09-22 | 100 | 100 | 96 | 100 | 100 | 100 | |
2018-09-23 | 100 | 100 | 100 | 100 | 100 | 100 | |
2018-09-24 | 100 | 100 | 100 | 100 | 100 | 100 |
Hammercloud Test Report |
Target Availability for each site is 97.0% | Red <90% | Orange <97% |
Day | Atlas HC | CMS HC | Comment |
---|---|---|---|
2018-08-10 | 100 | 98 | |
2018-08-11 | 100 | 98 | |
2018-08-12 | 98 | 99 | |
2018-08-13 | 95 | 98 | |
2018-08-14 | 100 | 99 | |
2018-08-15 | 79 | 99 | |
2018-08-16 | 100 | 99 | |
2018-08-17 | - | - |
Key: Atlas HC = Atlas HammerCloud (Queue RAL-LCG2_UCORE, Template 841); CMS HC = CMS HammerCloud
Notes from Meeting. |