Incidents TemplateV2.0

Site: Name of Site (eg RAL-LCG2)

Incident Date: Date of Incident

Severity: Field not defined yet

Service: eg BDII/DPM

Impacted: Who was impacted (eg ATLAS, all local VOs, GRIDPP sites, Global)

Incident Summary: Short summary suitable for inclusion in higher level reports. One short paragraph.

Type of Impact: Data Loss/Down/Degraded/Other (please describe)

Incident duration:

Report date: When was this report written

Reported by: Who wrote this report

Related URLs: Any URLs relating to this incident

Incident details:

Free text description of the cause of the problem and its resolution

Future mitigation:

Free text description of how site plans to minimise future occurrences

Related issues:

Anything else relevant

Timeline

	Date	Time	Comment
Actually Started			When did the fault actually start
Fault first detected			Nagios/Admin/User ... etc
First Advisory Issued			How/To who
First Intervention			When you first tried to intervene
Fault Fixed			When was the problem resolved
Announced as Fixed			How, to who
Downtime(s) Logged in GOCDB			at risk/unscheduled down (what components/VOs) repeat as necessary
Other Advisories Issued			Where etc repeat as necessary